Dalview Doctors
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Dalview Doctors
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBP
Boitumelo P
1 reviews | Active since Feb 2022
15 Sept 2026, 16:27
rude lady from Rodkorp
Account hand over which I was not given option to settle the account I sent email and emails to make arrangements no one communicated back to me when I try to reach out to the admin staff her response is just Rude , which doesn’t make sense why as I was ready to pay the money via an arrangement . Since the medical aid did not pay full amount for my scans ! Now they dragging my name to the lawyers with handing over an account that I was trying to settle and no one communicated back all the time I sent emails
Helpful (0)
|Replies (0)BP
Boitumelo P
1 reviews | Active since Feb 2022
15 Sept 2026, 16:27
rude lady from Rodkorp
Account hand over which I was not given option to settle the account I sent email and emails to make arrangements no one communicated back to me when I try to reach out to the admin staff her response is just Rude , which doesn’t make sense why as I was ready to pay the money via an arrangement . Since the medical aid did not pay full amount for my scans ! Now they dragging my name to the lawyers with handing over an account that I was trying to settle and no one communicated back all the time I sent emails
0
Replies (0)VJvR
Veruschka Janse van Rensburg
1 reviews | Active since Oct 2025
24 Feb 2026, 11:49
Formal Complaint Regarding Service, Communication and Patient Care
Dear Dalview Doctors Management, I am writing to formally raise concerns about my recent experience at your practice. This was my first visit, and unfortunately, it has been extremely disappointing. Firstly, upon arrival, the receptionist asked me—loudly and in front of other patients—what my symptoms were in order to determine whether I needed a mask. I have no issue complying with health protocols, including wearing a mask. However, the manner in which this was handled was unprofessional and breached patient confidentiality. Medical information should never be discussed publicly. If symptom screening is necessary, patients should be taken aside privately or provided with a written form to complete discreetly. Secondly, communication from your administrative team has been very poor. Emails sent to *** are read but not responded to. I did receive read receipts, yet there has been no acknowledgment or reply to my correspondence. In addition, it is extremely difficult to get through to reception telephonically despite multiple attempts, as calls go unanswered. I was eventually able to get through and spoke to two different receptionists. I was advised that I could come through to the practice. During the call, I was informed that I have an outstanding account, which I acknowledged. I explained that I am fully aware of the balance and had already emailed to make a payment arrangement. I also spoke to your accounts representative, Christelle, who informed me that a block had already been placed on my account the same day I was there and that no payment arrangements could be made because I am a private patient. I explained that I had sent an email specifically to have the arrangement in writing and that I am being paid this coming weekend—within four days—at which point I would settle the outstanding amount. Despite this, I was told that they could not assist me, even if I was not feeling better. The response was dismissive and came across as rude, which added further distress to an already difficult situation. To provide context, I had been ill since Monday, 16 February, and consulted a doctor at your practice on Thursday, 19 February. I was prescribed antibiotics and completed the course on Monday, 23 February. As of Tuesday, 24 February, my condition had not improved—in fact, it worsened. Being denied assistance while still unwell, due to a short-term outstanding balance that I was actively trying to resolve, is extremely concerning. As a first-time patient, this entire experience—from the lack of confidentiality at reception, to poor communication, to the handling of my account and medical concerns—has left a very negative impression. Based on this experience, I would not feel comfortable recommending this practice to others. I trust this matter will be taken seriously and addressed to improve professionalism, communication, and patient care going forward.
Helpful (0)
|Replies (0)VJvR
Veruschka Janse van Rensburg
1 reviews | Active since Oct 2025
24 Feb 2026, 11:49
Formal Complaint Regarding Service, Communication and Patient Care
Dear Dalview Doctors Management, I am writing to formally raise concerns about my recent experience at your practice. This was my first visit, and unfortunately, it has been extremely disappointing. Firstly, upon arrival, the receptionist asked me—loudly and in front of other patients—what my symptoms were in order to determine whether I needed a mask. I have no issue complying with health protocols, including wearing a mask. However, the manner in which this was handled was unprofessional and breached patient confidentiality. Medical information should never be discussed publicly. If symptom screening is necessary, patients should be taken aside privately or provided with a written form to complete discreetly. Secondly, communication from your administrative team has been very poor. Emails sent to *** are read but not responded to. I did receive read receipts, yet there has been no acknowledgment or reply to my correspondence. In addition, it is extremely difficult to get through to reception telephonically despite multiple attempts, as calls go unanswered. I was eventually able to get through and spoke to two different receptionists. I was advised that I could come through to the practice. During the call, I was informed that I have an outstanding account, which I acknowledged. I explained that I am fully aware of the balance and had already emailed to make a payment arrangement. I also spoke to your accounts representative, Christelle, who informed me that a block had already been placed on my account the same day I was there and that no payment arrangements could be made because I am a private patient. I explained that I had sent an email specifically to have the arrangement in writing and that I am being paid this coming weekend—within four days—at which point I would settle the outstanding amount. Despite this, I was told that they could not assist me, even if I was not feeling better. The response was dismissive and came across as rude, which added further distress to an already difficult situation. To provide context, I had been ill since Monday, 16 February, and consulted a doctor at your practice on Thursday, 19 February. I was prescribed antibiotics and completed the course on Monday, 23 February. As of Tuesday, 24 February, my condition had not improved—in fact, it worsened. Being denied assistance while still unwell, due to a short-term outstanding balance that I was actively trying to resolve, is extremely concerning. As a first-time patient, this entire experience—from the lack of confidentiality at reception, to poor communication, to the handling of my account and medical concerns—has left a very negative impression. Based on this experience, I would not feel comfortable recommending this practice to others. I trust this matter will be taken seriously and addressed to improve professionalism, communication, and patient care going forward.
0
Replies (0)