Dissatisfied Customer

Herewith the report for "Hello Peter": Our company, SA Rooibos Tea Supplies, located in Gordons Bay Industria, is reputable family-owned business operating for the past 25 years. During that time, we have never failed to meet payment obligations to either staff or suppliers/service providers. We are now, however, blacklisted for account non-payment to " Daisy Solutions" . Said payments were stopped due to an ongoing series of extremely bad service & poor communication from "Daisy Solutions". The directors of SA Rooibos Tea Supplies intend to clear their names; and to fully prove that "Daisies Solutions" is in fact the company at fault; with failure to continue payments being a decision taken as an absolute last resort in an attempt to finally settle the matter. SA Rooibos Tea Supplies entered into an agreement ( "Hire Contract" )with "Daisies Solutions" early in 2018. Daisies was contracted to install a Clock-in/Clock-out Time System for the purposes of monitoring the work hours of factory floor staff. AssetFin Financial Solutions is the party responsible for facilitating account payments from SA Rooibos Tea Supplies for the hiring service of the machine. Right from the outset, there were several problems with the system. These problems continued from installation early in 2018; persisting right through into 2019 & 2021. An e-mail trail exists to verify that several on-going communications passed between SA Rooibos Tea Supplies & the "Daisies Service Station". The issues experienced and reported include: # 1.) System failing to operate correctly, with data not being captured through the system; resulting in staff being unable to pay wages. # 2.) Failure on the part of "Daisies Solutions" to respond to reports of the system failing to work effectively. # 3.) "Daisies Service Station" staff undertaking to "log" complaints; however subsequently failing to take any action whatsoever. # 4.) Periods of up to 2 weeks passing between a complaint been lodged by SA Rooibos Tea Supplies & any communication from "Daises Solutions". # 5.) As early as June 2018, SA Rooibos Tea Supplies sent an e-mail communication reporting that the siren system in the factory across the road from the administration building was not functioning correctly. To date, this problem has gone uncorrected. # 6.) Several different reps & service staff were sent out to assess the problems at SA Rooibos Tea Supplies premises. This high turn over of staff clearly resulted in a breakdown of communications; as well as complete failure to address the issues & fix the problems. Apparently there were at least 4 different reps coming & going in just the first 5 months of the contract alone. # 7.) On occasion, monthly statements ran late & had to be specifically requested by SA Rooibos Tea Supplies; which is completely unacceptable. # 8.) The most pressing issue of all: repeated attempts to cancel the agreement & have the unit removed were either ignored or simply argued away. # 9.) Late in 2020, "Daisy Solutions" claimed that SA Rooibos Tea Supplies had never complained about faulty equipment &/or bad service; stating that the only issue was that the system could not be used due to COVID. This, despite the fact that no e-mail evidence exists to substantiate this assertion. # 10.) Several key issues, which were logged as early as 2019; and through 2020, remained unaddressed by "Daisy Solutions". As is clear from the above, repeated efforts to illicit service and solutions failed over a period of some 3+ years. In desperation, SA Rooibos Tea Supplies was forced to resort to non-payment in an effort to evoke a professional response from "Daisy Solutions". In conclusion, SA Rooibos Tea Supplies is not at all unwilling to settle a minor payment to " Daisy Solutions" which amounts to little more than a few thousand rands. The issue here is the principal of the extremely poor service and a faulty inefficient system paid for but continuously failing to deliver. The directors of SA Rooibos Tea Supplies hereby demand a reversal of the AssetFin initiated blacklisting; as well as a removal of the clock system & immediate cancellation of the contract. The directors further demand a full apology. "Daisy Solutions" is well advised to meet these requests. Failure to do so will result in SA Rooibos Tea Supplies acting by further taking to social media platforms to spread the word warning other South African companies to avoid engaging the services "Daisy Solutions".