Disappointed, disillusioned, disgusted

I entered into an agreement with Daisy Business Solutions in 2019 in my private capacity. This was after they proposed a business solution to the NGO I work for, which was "out of this world". The deal offered to me was for a printer on a "rent to own" basis on a 3-year term. As an incentive, an I5 Laptop was also thrown into the deal.

I will grant Daisy's - they have an excellent sales team that can offer you the sun, the moon and the stars for almost next to nothing. Their "before-service" is exceptional. But, unfortunately, nothing else but a smoke screen. The good service you get from them up until the dotted line is signed, is probably last good service you will get. And I base this statement not only on my own experience, but also the experience of the company I work for which is even far more shocking and disgusting than mine.

3 years later and thankfully having paid my last monthly fee, I am now informed that I need to pay them the equivalent of 3 months fees in order to take ownership? This is ridiculous. This was never mentioned to me, ever. Why was I not informed about this when we entered into the agreement in 2019? They make loan sharks look like angels.

For me it is a matter of principle. It's not that I want the equipment. But we entered into an agreement on which they now are going back onto their word. Now they want to fib me off with "ja but this is an Assetfin thing". I did not negotiate the agreement with Assetfin, I negotiated the contract with Daisy's.

My advice to anyone even remotely considering this company's services. Don't. They have just proven to me - if something sounds too good to be true - it probably is. Never again. Ever. And if I EVER hear from them again, it will be too soon.

(It is really a pity there is not an option to give a Zero Star rating as they do not deserve even the 1 star)