Canon/Daisy Business Solutions wins the award for truly awful customer service

We have had an ongoing issue sourcing a printer which can print on thick, granulated card. This is for certificates we issue for learners - and so timeframes are of the essence. Certificates are needed asap so learners can apply for jobs, further training etc.

We rent a large office printer from Canon/Daisy (for some years now) and referred the issue to them in October last year - as the current printer cannot do the job. It is now 23 Jan 2019 and we still sit without resolution.

Our emails go unanswered for days at a time, there are no clear timelines given and follow-up is virtually non-existent. The cherry on the top was when the area manager called to explain away (completely minimising and disregarding the issues) all the problems experienced, promised a solution which involved us purchasing a new printer. (Here's hoping they have actually checked it can do the job.) However - despite us saying how urgent it is - and paying for the new printer on Thursday - we still sit without the actual goods.

We were told only after paying that it wasn't in stock and would take 1 - 2 days. It is now 5 working days later . . .We then still had to follow up yesterday at 1pm with a further call to which we were given a curt reply about delivery times with no actual timeframe given STILL.

The lack of proper assistance resulted in our written/email complaint to their regional office, and request for delivery timelines - by 9.30am today we still sit with not a single call or follow-up or timeline.

If we had received a client complaint of that nature we would have been hopping to fix the problem asap and doing everything in our power to apologise and make it right with the client. But it seems Daisy doesn't care to get repeat (or any) business.

Daisy/Canon - your Cape Town branch service delivery gets the top award for truly abysmal customer service . . .