1 reviews | Active since Nov 2016
Worst salesman of all time - worst experience
<p>I want to start off by saying that I gave sales up because I thought I was a bad salesman...then I had the unfortunate experience of dealing with Sphiwe Khumalo at Cycle Lab Fourways. </p> <p>I was in the process of purchasing a dual suspension mountain bike and found a bike I was interested in on your website. I also saw the option for finance which really excited me. I started up the application and eventually got speaking to Sphiwe. He is by far the worst salesman I have ever dealt with and shows no interest in his client or even "sells" the product I am interested in. I asked him a few questions over email about the bike and all I got was a link to your website where I saw the bike already?? I eventually just did my own research on the bike and I was happy with my decision. </p> <p>Now regarding my finance application - I was not once informed by Sphiwe how the process of my application was going and I continued to ask him every day over a period of 4 days. I eventually got speaking to someone from who I assume is in your finance department and got my application pre approved, this was on the Friday...I started the whole process on the Monday. I purchased a motorbike on finance thats worth 10 times than this bicycle and I got it delivered to me the next day!!</p> <p>After speaking to Lovejoy during the course of the week about my application they made an error with the amount to be financed?? I am now certainly cancelling this whole thing with Cycle Lab and taking my business elsewhere. I was referred to your shop by a friend who has done business with you and even he told me I should go elsewhere as the way you deal with customers is up to scratch. I unfortunetly did not listen to him.</p> <p>So well done Cycle Lab on losing yet another customer due to terrible service, as I am sure you are aware, this seems to be an ongoing thing with previous reviews I have read about your pathetic service.</p>
Thank you very much for posting this review, we appreciate the feedback.
We have met and discussed this feedback, that we appreciate with Simphiwe.
Clint has also been in contact to explain the delays in the financing of your bike and we apologies for the poor communication from our organisation with you on this matter.
we take this complaint very seriously and can assure you that we have looked into it and used it to learn and improve our business.
My apologies for this poor experience.
Thank you very much for posting this review, we appreciate the feedback.
We have met and discussed this feedback, that we appreciate with Simphiwe.
Clint has also been in contact to explain the delays in the financing of your bike and we apologies for the poor communication from our organisation with you on this matter.
we take this complaint very seriously and can assure you that we have looked into it and used it to learn and improve our business.
My apologies for this poor experience.
