WP
Wade P

1 reviews | Active since Jul 2012

31 Aug 2016, 15:11

Worst online service ever

<p>I purchased a pair of cycling shoes online from the megastore in JHB and when the shoes arrived it was the incorrect size, given that i used their recommendation as to which size i should buy because it was in EURO. They advised me that size 41 will be size 8 in UK. I then wanted to return the shoes but was told very rudely that its not their fault that it doesnt fit and that i need to return it on my own costs. Before purchasing i was also told that if anything is wrong with the shoe I can then return it to the CPT branch, but then when i tried this they gave me a long story why this cant be done. Doubt i will use this site for purchases ever again.</p>

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Replies (3)
Cycle Lab
Cycle Lab's reply31 Aug 2016, 15:45
Official

Wade,

Hi! I have chatted Sphiwe and apparently he has called you to sort this out,

As i understand things you have paid to send the first pr of shoes back at your cost and Sphiwe will over night the new pair doen to you tonight at our cost.

I apolagise for the inconvenince and hope you will receive your new shoes and wish you many happy safe milles in them.

Regards

Andrew.

WP
Wade P's update01 Sept 2016, 15:28
Reviewer Update

Only after i wrote bad reviews did use offer to do a drop and pick up of my new shoes. This being after it not being ur problem that it didnt fit. Now the second pair arrives and for the second time my socks were not included in the box. I honestly dont know what to say about this service.

Cycle Lab
Cycle Lab's reply01 Sept 2016, 20:39
Official

I will meet with Sphiwe first thing tomorrow to sort this out,

Apologies again for this poor service.

Andrew.