1 reviews | Active since Oct 2012
Waited 4 months for my MTB with no end in sight
My MTB went in for a standard service on the 3rd of November 2017 as well as a warranty claim at Cycle Lab Lynnwood. I bought a FUJI MTB from Cycle Lab and the rear shifter has never worked. Cycle Lab agreed to honour the warranty claim but my MTB has been with them since the 3rd of November 2017 and so far I have had no firm commitments of when I will get my bike back????!!!! It has been 4 months. This is getting ridiculous. Surely if you charge someone R25k for a bike and you are the only dealers that stock this type of bike then you should not expect your customers to wait this long for parts? Pathetic guys. It is getting to the point where I either want my bike back in working order or my money back so I can take my business somewhere else.
Thanks for bringing this to my attention, I will contact our Cycle Lab Lynwood store and get the manager to look into and resolve this issue ASAP.
Apologies for this inconvenience, this is not an acceptable situation.
We will certainly look into this immediately.
Regards
Andrew Mclean.
Thanks for bringing this to my attention, I will contact our Cycle Lab Lynwood store and get the manager to look into and resolve this issue ASAP.
Apologies for this inconvenience, this is not an acceptable situation.
We will certainly look into this immediately.
Regards
Andrew Mclean.