Too Busy To Care

The service I have received from Cycle Lab Lynnwood is absolutely shocking to say the least, and if it's not bad enough....it was on 3 separate occasions. First of all I ordered glasses and was assured they would arrive a couple of days before Christmas (as they were a Christmas present) only to have to phone on the 22'nd Dec and find out no one ordered them or has a clue as to what happened. The manager Stephan then intervenes and apologises and order's the glasses. Needless to say they arrived after Christmas. No problem, we all make mistakes and Stephan did apologize after all and has rectified the mistake. I have the glasses for a little over 2 weeks and the side bullet fell out so I returned the glasses on 13/01. Today is the 2/02 and I have had no feedback as to what is happening or what to expect, nothing - and it is 3 weeks later. So I phone and ask to speak to Stephan and I explain the story and explain that I am not currently happy with the service or lack thereof and he proceeds to talk to someone else whilst I am still busy talking to him and then says yes it's Joko that helped you, here he is.... I'm still trying to talk to Stephan and then hear Joko's voice on the line. I'm sorry but by no means is that acceptable, you give someone the courtesy to finish talking and then say what you have to say and then hand the phone over. Joko tells me my glasses are there and wants to apologize and it's his fault..... no, no more apologies, once I can understand but then the not communicating about the faulty / new glasses and then trying to speak to the manager about your concerns and he doesn't even give you the time of day, he speaks over you to someone else and then hands the phone to someone else whilst you are still speaking as if he is too busy to care.