Poor Service from Cycle Lab online store.

I made an online purchase from the Cycle Lab online web store. I did this via my cellphone browser. The transaction went through and the money was deducted off my account. However there was no order number generated. So essentially I had nothing to try follow up with on my side.

I contacted the Online store manager who assured me that the the problem would be resolved as I had made the purchase from a site that should have technically not been live for public viewing. One week has passed and I have heard nothing and do not even have an order number. I have sent follow up messages with no success.

I needed the items for an event and have now been left to hang out and dry. I have purchased form their online store in the past without hassles but now would think twice before purchasing from them in the near future.