Poor customer care

I am very disappointed with your service levels. Had a fantastic experience when I bought a bike for my son at cyclelab cornubia. The sales consultant Rowan was excellent. Brought the bike in for its 2 month service last week. The person at the service section clearly told me the service was free as long as I bring my slip in. I came in today and was told I need to pay for the service as I sent it in for service 2 days after the 60 day period. I have no problem paying for it but the principle of the matter is that I was told the service would be free when I sent the bike in last week. I paid and as I was leaving the service consultant told me it will be free as he spoke to the manager. All of this could have been avoided right at the start. Cyclelab has now lost a client.