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KD
Kobus D

1 reviews | Active since Jul 2011

09 Oct 2017, 18:06

Pathetic service recieved!

Firstly they sold the wrong product after you specially asked them and they promised it will work. It did not work. After few phone calls they have a work around and said I can come collect. I’ve arranged with them that collect the same day as I need to take time of work so after more than 2 and a half hours of traffic to only find out they closed early!!!! Beyond pathetic service from them!!! No message or phone call nothing, it just shows what type service they are providing. So if you really have to buy from them (there are so much better shops), check yourself as they will lie in your face and give such pathetic after sale service...

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Replies (4)
Cycle Lab
Cycle Lab's reply09 Oct 2017, 18:13
Official

Hi!

Please could you mail me some details, which shop and who you have been dealing with and I will look into this immediately, get back to you and get it sorted out.

We certainly take customer service seriously and this is not the kind of service we strive to offer.

Please send me details on ***

Thanks and apologies for this inconvenience.

Andrew Mclean.

Best regards,

KD
Kobus D's update10 Oct 2017, 14:36
Reviewer Update
Just an update, Andrew did make contact and said they will sort it out. So CycleLab just said that I can buy extra parts to make it work, after I refused they said I can have it for free. Just to come out that the solution will not work 100% as well. Very nice especially I asked them specifically if it will worked and they promised are reassured it will. Looks like they don't know much about cycling then? Unfortunately there are no lower than one star.
KD
Kobus D's update10 Oct 2017, 14:36
Reviewer Update
Just an update, Andrew did make contact and said they will sort it out. So CycleLab just said that I can buy extra parts to make it work, after I refused they said I can have it for free. Just to come out that the solution will not work 100% as well. Very nice especially I asked them specifically if it will worked and they promised are reassured it will. Looks like they don't know much about cycling then? Unfortunately there are no lower than one star.
Cycle Lab
Cycle Lab's reply10 Oct 2017, 19:52
Official

Please see my email response to Kobus below;
After sending my response, below, I received a mail from the GM of our Cycle Lab Boksburg store assuring me that he had an acceptable solution and that Kobus would be a satisfied customer.
I sincerely hope this will be the case ASAP.

My email response to Kobus;

Kobus,Hi!
I understand your concern. The salesman was wrong not to ask you and supply the correct info regards the through axis. Our mistake and we are happy to supply this at no cost.
The wheel not fitting due the volume tyre is a easy mistake for any salesman to make. The box indicates it is 29er compatible.
However we have not any way simply said we made a mistake and walked away.
We are trying to find an amicable solution.
We are happy to give you a 100% refund.
We are also happy to give you a discount on another more suitable trainer.
We are happy to at our cost get pads made to raise the trainer 30mm to accommodate your tyre.
With all due respect sure our staff made a mistake but we are trying to find a solution that works for you.
If you let us know which option would be most suitable I will ask Cobus in Boksburg to action it.
We will also deliver or collect so you don’t waste time in the traffic.
Andrew McLean
Cycle Lab Fourways MegaStore
Direct Line: +27(0)11 *** | Cell Phone: +27(0)82 ***
Corner William Nicol and Leslie Road
Fourways
http://www.cyclelab.co.za|
http://www.morecycle.co.za

Best regards,