Online purchases not recorded after payment and support non-existent.

I purchased a gift voucher on the Cycle Lab website on 31 October 2022. The payment was processed but due to an error on the website the transaction got lost and my session had no history on the transaction.

I have phoned 6 times and tried 3 different branches to get support (either the voucher / a refund) and I was just referred to another person and the line cut every time. I then insisted on communicating via email so there is a trail for this problem. They provided me with an email address I can send my queries. I sent an email and the autoresponder rep**** saying that nothing will be done without a reference number. There was no reference number so I am at a stale mate and Cycle lab also promised to phone me back....nothing and they still sit with my funds in their bank account.

I am very unhappy, be careful to transact on their website.