No refund received for paid items that were not in stock

I bought items online order no 93094 on the 25th of August 2020, there were items that were on my order which they did not have stock on and I have already paid for the said items, I requested a refund and till this day I have not received my money back it is a month later and every time I request feedback they say they will get back to me and till this day I have not received any feedback I have to follow up with them every time.