GB
Gerard B
1 reviews | Active since Apr 2018
05 Mar 2019, 09:57
MISLEADING ADVERTISING ON CYCLE LAB WEBSITE
Ordering online from Cycle Lab is misleading. I ordered a Garmin Speed Cadence Sensor online. The advert has a picture of the actual Garmin Speed Cadence Sensor . I received my order and its a totally different item. I contacted the online department to query and they confirmed the advert on the website is incorrect. Now what happens to the customer that has been totally mislead and i now have an item that i dont need. I ordered the sensor over a week ago and I checked the website and the advert has not been rectified as yet. So if Cycle Lab is aware of the faulse advert, WHY HAVE THEY NOT RECTIFIED THE ADVERT AS YET. I ALSO WANT A FULL REFUND ON THE INCORRECT ITEM SUPP****.
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Replies (2)0
Replies (2)Cycle Lab's replyOfficial
05 Mar 2019, 10:00I will look into this immediately.
I will make sure we rectify the image and arrange your refund. Apologies for the inconvenience. Regards Andrew Mclean
I will make sure we rectify the image and arrange your refund. Apologies for the inconvenience. Regards Andrew Mclean
Cycle Lab's reply05 Mar 2019, 10:00
Official
I will look into this immediately.
I will make sure we rectify the image and arrange your refund. Apologies for the inconvenience. Regards Andrew Mclean
I will make sure we rectify the image and arrange your refund. Apologies for the inconvenience. Regards Andrew Mclean
Cycle Lab's replyOfficial
05 Mar 2019, 15:32Gerard,
Hi! We don't seem to have your email or celll number on your profile on our on line store.
Please email me your details ASAP.
***
thanks.
Hi! We don't seem to have your email or celll number on your profile on our on line store.
Please email me your details ASAP.
***
thanks.
Cycle Lab's reply05 Mar 2019, 15:32
Official
Gerard,
Hi! We don't seem to have your email or celll number on your profile on our on line store.
Please email me your details ASAP.
***
thanks.
Hi! We don't seem to have your email or celll number on your profile on our on line store.
Please email me your details ASAP.
***
thanks.
