SF
Stuart F

1 reviews | Active since Sept 2018

26 Sept 2018, 12:56

GOOD SERVICE FROM STAFF AT CYCLE LAB

Hi There. I am a regular shopper at Cycle Lab Fourways and over a number of years, I have had nothing but exceptional service from many of there staff members. From inititally buying both a mountain and road bike from Siphiwe , (who understoof my brief and needs) , to the set-up of these bikes and the subsequent service related queries, I have always been so impressed. I have also been very happy with Patricia who has helped me with numerous retail purchases. Recently, I was looking for a "wind jacket" which the store only had in too big a size. Patricia went on the system, saw that there was one in Durban, arranged that it be freighted up and called me this Monday to see if I still wanted it. I purchased it on the same day. I did call the Branch and speak to Jaco and tell him how impressed I was with Patricia's customer focussed efforts. Thiswas yet again a wonderful customer service experience - I wish to record on a public forum that I have always been very satisfied with the service which I have received from CycleLab . In addition to this, I always appreciate it when Andrew is at the store that he greets and acknowledges his customers.

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Replies (1)
Cycle Lab
Cycle Lab's reply26 Sept 2018, 15:42
Official

Stuart,

Hi! Thank you very much for this positive feedback,
Thank you, we appreciate your loyalty.
I will pass the compliment on,
if there is anything else we can do to help with your cycling journey please don't hesitate to
let us help.

Regards, ride safe,
Andrew Mclean.