Franqois: Great Service - Hope you get a Promotion!!!

We would like to commend Francois for the Brilliant service received. Two weeks ago we met Francois at the Fourways Branch where he was very informative. We told him what we were looking for and he spent a good hour offering the options and info, which assisted us with our decision.

We returned the following week to gather more information however Francois was busy. We were then assisted by (will not disclose name on this platform) who provided okay service, not very informative, but hugely inconvenienced us. Decision was made on my bike from info Francois provide and Fourways had my frame. Decided to get partner same make and model in bigger frame, however Fourways did not have this stock. We asked (will not disclose name on this platform) to reserve my bike and asked him to reserve the one in Lynnwood. We returned again the following Monday the 15th June to buy my bike. (will not disclose name on this platform) then advised us that the larger frame bike was available in Lynnwood. We then took my bike and drove to Pretoria to then be told by staff there that the bike we wanted was already reserved. We were very angered as (will not disclose name on this platform) made us drive all the way there and did not communicate with the other branch. Our time was wasted.

Brandon from Lynnwood tried his best to assist us, however we found ourselves being directed back to Francois in Fourways. Francois offered to measure me and realized that my Bike I purchased had not even been set up for me and the pedals were loose. He then had me and partner measured. Set my bike up. Offered my partner a bike he was happy with. Apologized for inconvenience caused by other staff member. Set up my partners bike and on the 16th June my partner and I left with our mountain bikes. Francois has also been keeping in contact with us for the racing bike my partner was interested and which he will be picking up today.

We were very angry after being inconvenienced, but Francois calm demeanor and assistance left us content; assured and relaxed. He is brilliant at what he does and deserves a reward or recognition for going out of his way for customers. You get the that feeling from him that his is truly committed and is passionate about what he does. Keep it up Francois. You truly valuable to the company!

Please forward this message onto Francois, his manager and the CEO of the company.

Thank you so much! Mary-Ann and Brendon