FM
Ferdinand M

1 reviews | Active since Apr 2011

11 Nov 2016, 09:42

Extremely bad service

<p>I was Initially very impressed with Cycle Lab Fourways but after this I will be taking my business elsewhere.</p> <p> </p> <p>I ordered 2 helmets that was out of stock at the time from Cycle Lab Fourways. It took about 2 weeks to arrive from FOX Racing. When I came to collect, one of the helmets was in a different helmet's broken box and also without the owners manual / warranty information and accessories. When I took it out of the box it was clear that this was someone else's helmet. The logos on the straps were scratched out from being worn by someone else!!!</p> <p> </p> <p>The day before I picked up the helmet order I phoned to ask them if they had Black Camelbak Rogue's in stock. Yes they said, we have many. When I got there the following day there was only blue and red ones, asked if they have more stock at the back or if they could order. No was the answer.</p> <p> </p> <p>Now i'm stuck with R5.5k worth of kit that I am extremely unhappy with. </p> <p> </p> <p>This is not the kind of service that I expected from a company like Cycle Lab.</p>

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Replies (3)
Cycle Lab
Cycle Lab's reply11 Nov 2016, 17:55
Official

I am really dissapointed to read about your experience,

Please mail me directly, see below, an, this is certainly not the level of service that Cycle Lab prides itself on. I will make sure that we sort all these issues out for you.

My apologises.

Andrew Mclean

***

Best regards,

FM
Ferdinand M's update19 Nov 2016, 20:12
Reviewer Update

Many thanks to Andrew for sorting out the issues quickly and efficiently.

Cycle Lab
Cycle Lab's reply21 Nov 2016, 07:56
Official

Ferdinand,

Hi! Thank you for taking the time to come back to us and allowing us to sort out everything.

Again I apologise for your initial poor experience.

Ride safe.

Andrew.

Best regards,