1 reviews | Active since Apr 2011
Extremely bad service
<p>I was Initially very impressed with Cycle Lab Fourways but after this I will be taking my business elsewhere.</p> <p> </p> <p>I ordered 2 helmets that was out of stock at the time from Cycle Lab Fourways. It took about 2 weeks to arrive from FOX Racing. When I came to collect, one of the helmets was in a different helmet's broken box and also without the owners manual / warranty information and accessories. When I took it out of the box it was clear that this was someone else's helmet. The logos on the straps were scratched out from being worn by someone else!!!</p> <p> </p> <p>The day before I picked up the helmet order I phoned to ask them if they had Black Camelbak Rogue's in stock. Yes they said, we have many. When I got there the following day there was only blue and red ones, asked if they have more stock at the back or if they could order. No was the answer.</p> <p> </p> <p>Now i'm stuck with R5.5k worth of kit that I am extremely unhappy with. </p> <p> </p> <p>This is not the kind of service that I expected from a company like Cycle Lab.</p>
I am really dissapointed to read about your experience,
Please mail me directly, see below, an, this is certainly not the level of service that Cycle Lab prides itself on. I will make sure that we sort all these issues out for you.
My apologises.
Andrew Mclean
***
Best regards,
I am really dissapointed to read about your experience,
Please mail me directly, see below, an, this is certainly not the level of service that Cycle Lab prides itself on. I will make sure that we sort all these issues out for you.
My apologises.
Andrew Mclean
***
Best regards,
Many thanks to Andrew for sorting out the issues quickly and efficiently.
Many thanks to Andrew for sorting out the issues quickly and efficiently.
Ferdinand,
Hi! Thank you for taking the time to come back to us and allowing us to sort out everything.
Again I apologise for your initial poor experience.
Ride safe.
Andrew.
Best regards,
Ferdinand,
Hi! Thank you for taking the time to come back to us and allowing us to sort out everything.
Again I apologise for your initial poor experience.
Ride safe.
Andrew.
Best regards,
