1 reviews | Active since Mar 2018
Electric Bike Mess
I took my electric bike in to have a spoke replaced. When I picked the bike up a few days later, the spoke was fixed but the motor was broken. To the workshop’s credit (especially Wynand in the workshop) they tried everything to fix the motor, even bringing an auto-electrician in but with no success. If you need any repairs done to your e-bike, be very careful about taking it into Cycle Lab Fourways. My expensive e-bike is now just a (very heavy) bike. Not happy.
Lawrence,
Hi! Firstly apologies, you 100% right, and I can only apologise, we learnt some valuable lessons.
Your bike is not a Brand we sell or understand [E-Bike] well enough and our workshop manager should not have accepted it.
As I understand things, we [Wynand] was still busy trying to find an expert to help us sort your bike out when you requested us not to continue as your insurance on the bike would step in.
We are more than happy to continue to try find a solution and do everything possible to sort your bike out. However saying this I do agree that it is certainly not ideal, but I can assure you that we are not walking away from the problem and will do everything possible to resolve it.
Please email me, *** and lets see how we can resolve this. if we need to we will send it to the supplier?
Again, my apologies, you have every right to be unhappy.
Regards
Andrew Mclean.
Lawrence,
Hi! Firstly apologies, you 100% right, and I can only apologise, we learnt some valuable lessons.
Your bike is not a Brand we sell or understand [E-Bike] well enough and our workshop manager should not have accepted it.
As I understand things, we [Wynand] was still busy trying to find an expert to help us sort your bike out when you requested us not to continue as your insurance on the bike would step in.
We are more than happy to continue to try find a solution and do everything possible to sort your bike out. However saying this I do agree that it is certainly not ideal, but I can assure you that we are not walking away from the problem and will do everything possible to resolve it.
Please email me, *** and lets see how we can resolve this. if we need to we will send it to the supplier?
Again, my apologies, you have every right to be unhappy.
Regards
Andrew Mclean.