MP
Mark P
1 reviews | Active since May 2016
09 Sept 2022, 14:51
Cycle Lab's *** aftersales
After sales from Cycle Lab Boksburg is very disappointing. I took my MTB in for minor service and asked them to look at my shocks, they are squeaking and its very annoying, my bike is 9 months old and still under warranty. When I collected and went for my first ride it was the same. I used their online portal and spoke to Koos DP who tried to help by logging a ticked (Ticket #LLNX6) and told me someone will be in contact shortly, this was Monday the 5th, Wednesday the 7th I followed up and Aiden assisted by telling me he will contact the workshop manager at Boksburg and he will call me asap, now its the Friday the 9th and I haven't heard a thing. Truly pathetic.
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Replies (3)
Cycle Lab's replyOfficial
09 Sept 2022, 16:10Mark, this is unacceptable. I will get Cobus the store manager to contact you asap. Regards Andrew McLean
Cycle Lab's reply09 Sept 2022, 16:10
Official
Mark, this is unacceptable. I will get Cobus the store manager to contact you asap. Regards Andrew McLean
MP
Mark P's updateReviewer Update
14 Sept 2022, 18:25Hi Andrew
I hope you can understand my frustration, Friday the following was sent to me via WhatsApp (we agreed to communicate in this manner) and now Wednesday has passed and yet again no communication, this after I said that I will try and make a plan to get my driver to drop off the bike and CL insisted to collect:
"Hi Mark, Cullum from Cycle Lab Boksburg here. So we insist on collecting your bike, let's arrange a day and time for collection" I rep**** "All good, you can advise when and then we take it from there. Thanks" Callum rep**** "Can we plan for Wednesday?" "If so, I'll arrange a time and let you know" I rep**** "All good thanks" Nothing was arranged.
Please advise the way forward.
Regards
Mark
I hope you can understand my frustration, Friday the following was sent to me via WhatsApp (we agreed to communicate in this manner) and now Wednesday has passed and yet again no communication, this after I said that I will try and make a plan to get my driver to drop off the bike and CL insisted to collect:
"Hi Mark, Cullum from Cycle Lab Boksburg here. So we insist on collecting your bike, let's arrange a day and time for collection" I rep**** "All good, you can advise when and then we take it from there. Thanks" Callum rep**** "Can we plan for Wednesday?" "If so, I'll arrange a time and let you know" I rep**** "All good thanks" Nothing was arranged.
Please advise the way forward.
Regards
Mark
MP
Mark P's update14 Sept 2022, 18:25
Reviewer Update
Hi Andrew
I hope you can understand my frustration, Friday the following was sent to me via WhatsApp (we agreed to communicate in this manner) and now Wednesday has passed and yet again no communication, this after I said that I will try and make a plan to get my driver to drop off the bike and CL insisted to collect:
"Hi Mark, Cullum from Cycle Lab Boksburg here. So we insist on collecting your bike, let's arrange a day and time for collection" I rep**** "All good, you can advise when and then we take it from there. Thanks" Callum rep**** "Can we plan for Wednesday?" "If so, I'll arrange a time and let you know" I rep**** "All good thanks" Nothing was arranged.
Please advise the way forward.
Regards
Mark
I hope you can understand my frustration, Friday the following was sent to me via WhatsApp (we agreed to communicate in this manner) and now Wednesday has passed and yet again no communication, this after I said that I will try and make a plan to get my driver to drop off the bike and CL insisted to collect:
"Hi Mark, Cullum from Cycle Lab Boksburg here. So we insist on collecting your bike, let's arrange a day and time for collection" I rep**** "All good, you can advise when and then we take it from there. Thanks" Callum rep**** "Can we plan for Wednesday?" "If so, I'll arrange a time and let you know" I rep**** "All good thanks" Nothing was arranged.
Please advise the way forward.
Regards
Mark
Cycle Lab's replyOfficial
14 Sept 2022, 18:57Mark, my sincere apologies. I will get this sorted out immediately.
Cycle Lab's reply14 Sept 2022, 18:57
Official
Mark, my sincere apologies. I will get this sorted out immediately.