Cycle Lab Service terrible after purchase.

I purchased a Fox Helmet on Cycle Lab’s online store on 6 May 2020. I only received it on 1 June 2020 (almost a month later and they were able to courier essential products before this date) which I had to keep following up with the courier company to get delivered. When I received the helmet it was the incorrect size and logged my complaint on their live chat on their website. I eventually got feedback from a person called Donna on Wednesday 3 June 2020, to say that they have handed over the issue to a team member as they are sick in bed. This team member called me to say that they will arrange a pick up of the wrong helmet and have a possible correct helmet in stock at their Boksburg branch. Since then I have tried calling and emailing Donna but no feedback or follow up has been done on their side for a week now. When I email Donna, she responds saying that she will follow up with her team member to call me. This has happened about 3 times and still no phone call from them?

My partner’s parcel also arrived at the wrong destination on Monday 1 June 2020, from Cycle Lab and was given to a person to sign for it when it was not even their parcel. They had opened the parcel to realise its not theirs and contacted my partner who’s number was on the parcel. Who ever their courier company is they should contact the receiver before delivery to ensure they are delivering to the correct place.