TO
Tanja O
1 reviews | Active since Mar 2009
04 Jun 2020, 10:11
Cycle Lab Online Order not delivered in 10 days as per website
I bought a Sliverback 29inch bike online and the last day of the 10days delivery will be tomorrow 5 June. I contacted online to find out about the delivery on Tuesday 2 June and they said that Brandon from Lynwood is assigned to the order and that he will phone me. The next day after Brandon did not phone I again contacted online and only THEN did Brandon phoned and said he is busy organising the delivery and that he will phone me back. Today is Thursday 4 June and he did not phone and when I phone the call is disconnected and I phoned 5 times. My order number is 83132 and I would like to know when the bike will be delivered. I even phoned and WhatsApp the Online Manager who is also not available.
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Replies (2)
Cycle Lab's replyOfficial
04 Jun 2020, 11:03Tanja, Hi! I will look into this immediately and revert.
This is not acceptable will receive the necessary attention now.
Regards
Andrew Mclean.
This is not acceptable will receive the necessary attention now.
Regards
Andrew Mclean.
Cycle Lab's reply04 Jun 2020, 11:03
Official
Tanja, Hi! I will look into this immediately and revert.
This is not acceptable will receive the necessary attention now.
Regards
Andrew Mclean.
This is not acceptable will receive the necessary attention now.
Regards
Andrew Mclean.
Cycle Lab's replyOfficial
04 Jun 2020, 14:28Tanya,
Hi! I believe Brandon has made contact and is busy dealing with your order and sorting it out? I apologise for the poor communication and poor service. Brandon has assured me he will get everything sorted out immediately.
Regards Andrew Mclean.
Hi! I believe Brandon has made contact and is busy dealing with your order and sorting it out? I apologise for the poor communication and poor service. Brandon has assured me he will get everything sorted out immediately.
Regards Andrew Mclean.
Cycle Lab's reply04 Jun 2020, 14:28
Official
Tanya,
Hi! I believe Brandon has made contact and is busy dealing with your order and sorting it out? I apologise for the poor communication and poor service. Brandon has assured me he will get everything sorted out immediately.
Regards Andrew Mclean.
Hi! I believe Brandon has made contact and is busy dealing with your order and sorting it out? I apologise for the poor communication and poor service. Brandon has assured me he will get everything sorted out immediately.
Regards Andrew Mclean.