TS
Tim S

1 reviews | Active since Jun 2021

30 Jun 2021, 11:45

Cycle Lab Lynnwood - Typical Retail Service

Poor management and poor customer service like most bike shops! Purchased a new bike at Cycle Lab Lynnwood and was so dissatisfied with the service I received that I contemplated returning it to spend my money at another bike shop. Got treated like I don't know anything even though I do hardcore mountain biking every weekend and the employees who "helped" me are roadies... Some employees there get treated worse though and that is unacceptable. The disrespectful and disgusting attitudes that I witnessed (right in front of me, a paying customer), towards employees on multiple occassions from so-called 'managers' made my blood boil. It was made obvious that the only thing cared about, is the money you spend or make for them.

0
Replies (2)
Cycle Lab
Cycle Lab's reply30 Jun 2021, 12:56
Official
Tim, Hi!! I appreciate you taking the time to give us this feedback. This is really concerning, we do however need more information. The Manager of the store will be in contact with you ASAP. My sincere apologies, this is certainly not the standard we hold our selves too. Regards Andrew Mclean.
Cycle Lab
Cycle Lab's reply30 Jun 2021, 14:13
Official
Tim, Hi! We have tried to contact you with no luck. This is very unusual complaint for our Lynwood store. We certainly wan to get to bottom of this. We will ask your brother who works for this store [ Lynwood ] for more details. Please contact myself or Jaco to discuss this. Thanks Andrew Mclean