1 reviews | Active since Dec 2015
Cycle Lab Boksburg less than disappointing
Bought a Garmin 1030 unit in September 2020 online from the Boksburg branch and paid R 10 000 for it. Barely 6 months with the unit one ride and the Garmin falls off the bike as the twist ears on the back of the unit have broken off. Took the Garmin back to cycle lab on 22-02-2021. I told them to resolve the issue asap and today Friday I have had quite enough as i have not received any feedback from them as they say still waiting. If you ask me they as individuals are quite lazy in following up with Garmin and getting back to the customer. The 2 individuals involved are the sales manager and sales person involved and i will not mention their names as i do not want to tarnish their reputations. These individuals know who they are and hopefully in future will learn to deal with these issues better. Very poor service from Cycle Lab Boksburg and do not recommend them at all.
i have been contacted by the store manager and they have said the unit will be replaced. Only they not sure if it will be today or on Monday.
Thank you for the speedy reply and please do a follow up with them anyway as it is disappointing.
i have been contacted by the store manager and they have said the unit will be replaced. Only they not sure if it will be today or on Monday.
Thank you for the speedy reply and please do a follow up with them anyway as it is disappointing.
I do understand that there are procedures that are out of ones control. My only disappointment with the situation is how it was dealt with in terms of feedback. Only once i said i would be escalating the situation does the Manager give me call and say oh "late yesterday Garmin gave us feedback and said they will be replacing the unit" convenient or coincidence? I also do believe that Mr Pretorius was only made aware of the situation today. But yes please do follow up with them so they may speed up the process. Thank you.
I do understand that there are procedures that are out of ones control. My only disappointment with the situation is how it was dealt with in terms of feedback. Only once i said i would be escalating the situation does the Manager give me call and say oh "late yesterday Garmin gave us feedback and said they will be replacing the unit" convenient or coincidence? I also do believe that Mr Pretorius was only made aware of the situation today. But yes please do follow up with them so they may speed up the process. Thank you.