EB
Elizabeth B

1 reviews | Active since Sept 2020

16 Sept 2020, 09:39

Best on line chat and in store service in South Africa!

Do you know the expression NEVER HAVE I EVER.. Well going onto the CycleLab website is one of the best shopping experiences anyone can have, ESPECIALLY if you need to use the LIVE CHAT. OMG this is a live chat superior to any i have experienced and here and in the UK. it is an INSTANT response - no robot, yes a real live person who actually cares, and when i say instant, i mean within seconds. I dealt with several young gentlemen from Pretoria Reuben and a few others and then i dealt with Donna from Fourways. honestly like dealing with friends. Even if you don't cycle, go onto their website... its such a positive experience that you want to keep going back. Really great work Cycle lab team. and to every company that offers live chats, do yourself a favour and get lessons!

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Replies (3)
Cycle Lab
Cycle Lab's reply16 Sept 2020, 10:28
Official
Elizabeth, Thank you, thank you. I really appreciate the feedback, It's not often people take time to compliment exceptional service. says a lot about you. Thanks, I will definitely pass this on.
Regards Stay Safe Andrew Mclean. Cycle Lab Founder.
EB
Elizabeth B's update16 Sept 2020, 10:35
Reviewer Update
haha and the really scary thing i am not even a serious cyclist. i'm an overweight lump of lard and my son bought me a spinning bike and i needed spinning shoes. ( only shoes... not a bike or anything big) Gosh Andrew your staff are truly fantastic and so enthusiastic to assist. i forget the guys name, i have his card at home that ended up helping me find a pair of shoes as the online order didn't fit well, but they went above and beyond to help me. ( Donna would know who it was , she greeted me like she knew me when i walked in the store) i hope you have thousands of customers to assist in the future. great ethos
Cycle Lab
Cycle Lab's reply16 Sept 2020, 12:25
Official
That is awesome to hear. Hope you enjoy spinning and who knows the bug may bite and you may end up cycling outdoors with your son one day. Thanks again we appreciate the feedback. Stay safe and Healthy.