JvS
Jean-Pierre van Staden

1 reviews | Active since Jul 2010

20 Jan 2017, 13:23

Bad Service

<p>Get ready to do your own scouting and matchmaking as you don't get approached by any floor staff nor friendly. The assistance I got was poor in both east rand and fourways and 3 weeks later, still no bike to ride on. even though I am getting the bikes financed, I expect things to run smoothly atleast. There is absolutely no communication at the Fourways branch between Floor Staff and the financing team. I am still wondering if people who pay large amounts of cash for bikes or people who finance bikes gets different service levels or gets treated differently. To get insurance on the bikes, I need serial numbers, but its useless trying to get serial numbers if the financing company does not advise the sales assistant that he must get the bikes ready for collection and gice all details needed to sort the insurance.</p> <p> </p> <p>Really sad that I have to wait another week or possibly longer because of poor service and no communication.</p>

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Replies (2)
JvS
Jean-Pierre van Staden's update20 Jan 2017, 14:11
Reviewer Update

All was handled and explained to me clearly.

Thanks for contacting me so quick and solving the issue.

Cycle Lab
Cycle Lab's reply19 Feb 2017, 18:38
Official

Thank you very much for posting this review, we appreciate the feedback.

Best regards,