Bad online order experience!!

Terrible online order experience! I have ordered things online 2 and a half weeks ago, after a lot of up and down they were able to reorder my things since they couldnt find my order anywhere (after i have already paid for it). Now there is a delay because they dont have stock of my specific item. I was promised they have ordered it from another store and it would be at the Lynnwood store on Monday, since then i still havent heard a thing from them! Cant understand why they cant keep me updated! If i knew this was going to be such an issue i would have left it in the first place!