Appalling service by Jonathan - CycleLab Fourways!

I ordered a cycling bib on CycleLab online and chose to have it delivered at their store in Fourways. I received a call from Jonathan that it was ready for collection. I drove from Roodepoort to Fourways and discovered that the order was wrong, it was a cycling short instead of a bib. The Manager then asked Jonathan to order from Ciovita the bib that I wanted. He was reluctant, I could just tell, but I didn't care, I wasn't there to nurse his feelings. I have been a CycleLab customer for far too long and that's not his business! He promised to call me within a week or two. Its been a month, I haven't received that call to collect my bib OR just be told what is happening! What an appalling service by him!