Unprofessional, 2 months later. Still waiting on my refund😒

Incredibly unprofessional service, will Never buy through them ever again. I bought 3 pairs of golf shorts on black friday deal, firstly I was informed they over sold and wanted to change my order to totally different material then what I had ordered, after 2 weeks of late emails I asked for replacement. After 3 weeks of no reply or very late replies on my message, I asked for refund. I have been waiting from the 23rd of December. Unacceptable! I have ordered in the past and was happy with my purchase. This treatment is utterly disgusting unprofessional and a joke. Refund was apparently placed on 12 Jan, Im still waiting on my refund😤