JP
Julé Pretorius
1 reviews | Active since Mar 2024
13 Mar 2024, 15:18
Don't order from them
I order yarn at the end of January 2024. Then they informed it wasn't in stock, why on earth then show it as in stock? Then they told me to wait for end of February for stock, which I did, but it is pathetic to make a customer wait a month! It is now middle March and they still have not informed me when I can expect my order. I have emailed, and WhatsApped but no one responds. Truly poor service. Stay away.
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Curtain Dream's replyOfficial
15 Mar 2024, 06:18Hi Jule, I hope that you are well. We are extremely sorry for the poor and inadequate communication from our team. As discussed telephonically the product ordered was indicated as being on back order when the order was placed initially and we will despatch the yarn to you as soon as the product is available. Once more we are so sorry and thank you for your patience.
Curtain Dream's reply15 Mar 2024, 06:18
Official
Hi Jule, I hope that you are well. We are extremely sorry for the poor and inadequate communication from our team. As discussed telephonically the product ordered was indicated as being on back order when the order was placed initially and we will despatch the yarn to you as soon as the product is available. Once more we are so sorry and thank you for your patience.