Beware of Curtain Dream online purchases. It is more trouble than its worth.

Beware of shopping online at Curtain Dream. After taking quite a long time to select my purchase between the many Out of Stock options (which should have been a tip off) I purchased some fabric. Within a few hours the staff contact me to inform me that only 1 of the 3 items I purchased and paid for is available. I immediately said they must cancel the order and give me a refund as more than half of what I ordered is not available. They sent me a screenshot of their terms and conditions which state that i cannot get a REFUND BUT ONLY A CREDIT. After explaining that I spent several hours selecting those specific pieces of fabric I cannot simply take something else and if I get a credit I will have to pay the postage (R135) again to use it - which is more than the credit. After 2 weeks I enquired about my order and after 3 weeks I received two of the three items. Now I am enquiring about the refund for the rest of my order and are getting no response.

I made WhatsApp enquiries and when I sent an email to their refund/returns email I received a error message to say that the recipient cannot be reached! Still waiting for any kind of response.