Unacceptable service from Curemed broker

I have had nothing but problem after problem with a broker from Curemed. She was quick to get me to sign up with them regarding a new medical aid and then one of my dependents was not add even though I put it on the application forms, another had wrong details, such as ID number loaded on and then the medical aid was cancelled before the first month due to the errors made by the broker, she didn’t even update me on any of this when I sent countless of WhatsApp and phone calls, which weren’t responded to, then she hadn’t informed me that no banking details were loaded for payment, I had to take it upon myself to go into the medical aid office to sort of the problems that the broker should have sorted out in the first place. It took almost 6 weeks to get the application loaded, really a disappointment in service from Curemed and their broker.

Lack of communication and knowledge from the broker needs to be addressed.

What is the use of having a broker that neglects their client.