Based on recent customer reviews, Curemed delivers strong service at the medical aid application stage but struggles badly once clients are onboarded. Named advisors such as Westley, Emmanuel, Neil, Gwendolyn and Adriaan are praised for clear plan comparisons, patience with complex cases and efficient sign-ups. Complaints centre on unanswered calls and emails, unexplained broker fees and debit order deductions, frozen HealthSaver and scheme accounts, and little help motivating claims, waiting periods or authorisations. Promised manager and compliance callbacks reportedly never materialise, leaving members to chase resolutions themselves.
Replied to 93% of negative reviews
Reply time on negative reviews: 9h 58m
TrustIndex
4.8
Ranking
#4
in Medical Aid
Reply Time
29h 27m
NPS Score
33
Recommended: Likely
Replied to 93% of negative reviews
Reply time on negative reviews: 9h 58m
Nov '25 - Oct '26
Frequently Asked Questions About Curemed
What do customers say about Curemed?
Based on recent customer reviews, Curemed delivers strong service at the medical aid application stage but struggles badly once clients are onboarded. Named advisors such as Westley, Emmanuel, Neil, Gwendolyn and Adriaan are praised for clear plan comparisons, patience with complex cases and efficient sign-ups. Complaints centre on unanswered calls and emails, unexplained broker fees and debit order deductions, frozen HealthSaver and scheme accounts, and little help motivating claims, waiting periods or authorisations. Promised manager and compliance callbacks reportedly never materialise, leaving members to chase resolutions themselves.
Is Curemed trustworthy?
Curemed has a TrustIndex of 4.8 out of 10 on Hellopeter, based on 26 reviews in the last 12 months. They reply to 93% of negative reviews, typically within 9 hours 58 min. Hellopeter has tracked Curemed across 119 total reviews. How is the TrustIndex calculated? →
Recent reviews (26)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Support
I have been with Curemed since 2015. Craig has been my advisor and has genuinely always been there. From medical aid notification for international trips last minute, medical aid changes to just general queries throughout 2 pregnancies. A support through all my stages of life so far.
1 reviews | Active since Oct 2026
Support
I have been with Curemed since 2015. Craig has been my advisor and has genuinely always been there. From medical aid notification for international trips last minute, medical aid changes to just general queries throughout 2 pregnancies. A support through all my stages of life so far.
1 reviews | Active since Jul 2015
Exceptional Service Delivery
I have been a Curemed client since 2016. My Advisor, Ferdie, helped me with my medical aid, as well as my investments and short-term insurance. What stood out was the level of care and promptness that the Curemed employees respond with. They really are always there for you when needed.
1 reviews | Active since Jul 2015
Exceptional Service Delivery
I have been a Curemed client since 2016. My Advisor, Ferdie, helped me with my medical aid, as well as my investments and short-term insurance. What stood out was the level of care and promptness that the Curemed employees respond with. They really are always there for you when needed.
1 reviews | Active since Jul 2023
Lousy service by the consultant
The introductory call was scheduled with Jan Adriaan at 11am but I received the call only at 1600 and even that was a reply to my frustrated email. 1st impression lasts! My previous consultant was available at good time to discuss the issues and I'm missing him.
1 reviews | Active since Jul 2023
Lousy service by the consultant
The introductory call was scheduled with Jan Adriaan at 11am but I received the call only at 1600 and even that was a reply to my frustrated email. 1st impression lasts! My previous consultant was available at good time to discuss the issues and I'm missing him.
1 reviews | Active since Mar 2018
Disappointing service while seeking a medical aid quote
Disappointing service while seeking a medical aid quote I contacted Curemed for help with a medical aid quote, but my experience with the consultant, Ryan-Lee, was disappointing. He asked for my preferred method of communication, yet I did not receive a timely response to my enquiries. By the time I heard from him again, I had already chosen another provider and asked to be removed from Curemed's database. I then received an email inviting me to continue with my quote, despite having said I was no longer interested. Ryan-Lee apologised and said he would remove my details, but addressed that email to "Jade" instead of me. After the lack of follow-up, getting my name wrong made the apology feel impersonal. To Curemed's credit, a supervisor called me to apologise and discuss what happened. I appreciated that call, but it does not change the poor service I received from the consultant when I needed help making a decision.
1 reviews | Active since Mar 2018
Disappointing service while seeking a medical aid quote
Disappointing service while seeking a medical aid quote I contacted Curemed for help with a medical aid quote, but my experience with the consultant, Ryan-Lee, was disappointing. He asked for my preferred method of communication, yet I did not receive a timely response to my enquiries. By the time I heard from him again, I had already chosen another provider and asked to be removed from Curemed's database. I then received an email inviting me to continue with my quote, despite having said I was no longer interested. Ryan-Lee apologised and said he would remove my details, but addressed that email to "Jade" instead of me. After the lack of follow-up, getting my name wrong made the apology feel impersonal. To Curemed's credit, a supervisor called me to apologise and discuss what happened. I appreciated that call, but it does not change the poor service I received from the consultant when I needed help making a decision.
1 reviews | Active since May 2017
Don't use any of these brokers
Do not use these brokers , no one is available when needed nor was I informed about brokers fees that would go off before my medical aid . Only after 6 working days and getting hold of the new medical aid did I get straight answers . Broker was also very quick to send a link via email to rate the service before my medical aid was place. Still waiting for my cancellation confirmation from the complaints department as well
1 reviews | Active since May 2017
Don't use any of these brokers
Do not use these brokers , no one is available when needed nor was I informed about brokers fees that would go off before my medical aid . Only after 6 working days and getting hold of the new medical aid did I get straight answers . Broker was also very quick to send a link via email to rate the service before my medical aid was place. Still waiting for my cancellation confirmation from the complaints department as well