1 reviews | Active since Sept 2018
MISINFORMATION/ WITHOLDING KEY INFORMATION AS A SERVICE PROVIDER
If I could give them 0 I would have. Terrible service provider. Curemed was sold to me as assistance when I have medical issues that require intervention. I have been a member since April 2024 and the first time I used the service was pathetic to say the least. I requested in writing full disclosure about cover as I was in urgent need of a medical procedure. I waited and underwent the procedure on the basis of the advice given and the assurance that there would be no out of pocket expenses- all in writing. Now post procedure I am receiving a number of bills that are "not covered". I spoke to Celeste Van Rooyen with her facetitious " we are there for our members" and she came back two days later with an email with a grocery list of exclusions as well as advising that the procedure I underwent would not be covered for a 10 month waiting period. None of this was explained in any of the communication I had with them- they can pull out call recordings etc of when the policy was sold. I took this particular benefit because the last 14 years I was with Discovery and another Gap cover. I did the admin myself and it was tedious. Curemed promised to be the middle man and assist. I can confirm that when I did it myself I have never had such issues. Buyer beware, they do not protect their members, they send out automated emails with "disclaimers" and they do not give you the full information as you require to make life altering decisions. These self professed experts do not have the members best interests in mind. Save your money!!!! To those who have positive rating wait until you have a serious medical issue and you need peace of mind and you are not provided with any
To clarify, while we use automated mailers to confirm receipt of your enquiry, any health-related advice or guidance is provided directly by our qualified Advisors. We emphasise personal interaction to ensure you receive tailored, professional advice from the Curemed team.
We will be in touch with further updates and appreciate your patience in the meantime.
Thank you,
The Curemed Team.
To clarify, while we use automated mailers to confirm receipt of your enquiry, any health-related advice or guidance is provided directly by our qualified Advisors. We emphasise personal interaction to ensure you receive tailored, professional advice from the Curemed team.
We will be in touch with further updates and appreciate your patience in the meantime.
Thank you,
The Curemed Team.
update- I paid for anaesthetic upfront of approximately R4500.00. I sent through the claim with my proof of payment and the statement from the Doctor on 07/08/2024- the curemed personel kept asking for the invoice. delay was due to the doctor's accountant- sent it on 05/09/2024. no response till today after I followed up yesterday. Was advised by Luzette and Rochelle that once they receive the invoice I would be reimbursed. Today they say it has been short paid to the provider and not back to me when I paid this- Gap cover is supposed to cover the shortfall so why am I receiving this response. As stated previously they did not advise me fully as to when and how the procedure should be undertaken in order for me to be fully covered. It post procedure that I am being presented with all these costs. Had I been aware I would have been fully compliant as I do not have cash to fund all of these expenses.
Why has this service prov ider not presented me with the full information?
update- I paid for anaesthetic upfront of approximately R4500.00. I sent through the claim with my proof of payment and the statement from the Doctor on 07/08/2024- the curemed personel kept asking for the invoice. delay was due to the doctor's accountant- sent it on 05/09/2024. no response till today after I followed up yesterday. Was advised by Luzette and Rochelle that once they receive the invoice I would be reimbursed. Today they say it has been short paid to the provider and not back to me when I paid this- Gap cover is supposed to cover the shortfall so why am I receiving this response. As stated previously they did not advise me fully as to when and how the procedure should be undertaken in order for me to be fully covered. It post procedure that I am being presented with all these costs. Had I been aware I would have been fully compliant as I do not have cash to fund all of these expenses.
Why has this service prov ider not presented me with the full information?
We confirm that we have received your review and communications. The review is still under investigation, and as communicated via email, a response will be provided within the established timelines. Thank you for your patience as we work through this matter.
We confirm that we have received your review and communications. The review is still under investigation, and as communicated via email, a response will be provided within the established timelines. Thank you for your patience as we work through this matter.