Disappointing service while seeking a medical aid quote

Disappointing service while seeking a medical aid quote

I contacted Curemed for help with a medical aid quote, but my experience with the consultant, Ryan-Lee, was disappointing. He asked for my preferred method of communication, yet I did not receive a timely response to my enquiries. By the time I heard from him again, I had already chosen another provider and asked to be removed from Curemed's database.

I then received an email inviting me to continue with my quote, despite having said I was no longer interested. Ryan-Lee apologised and said he would remove my details, but addressed that email to "Jade" instead of me. After the lack of follow-up, getting my name wrong made the apology feel impersonal.

To Curemed's credit, a supervisor called me to apologise and discuss what happened. I appreciated that call, but it does not change the poor service I received from the consultant when I needed help making a decision.