DM
Dikeledi M

1 reviews | Active since Aug 2015

06 Jun 2024, 12:52

Amount owing to Discovery medical scheme and Curemed gave me their bank account.

A financial relation builder from Curemed gave me their bank account to pay my Discovery subscription. When I ask him to reverse the payment he said to me its an advisory fee. I said to him how come advisory fee is the same as subscription fee that I must pay every month. I told him that you never spoke about advisory fee because I wouldn't have taken this medical aid from Discovery because I won't afford to pay two times R1489.00 . This is the first time hearing about this fee with the same amount as subscription. He ***** my signature on one of the forms, which I didn't sign any documents with them. The only forms I signed was for Discovery medical aid and I scanned the documents and personally sent to them. I communicated with Curemed since last year October when I sent my proof of payment. I've got the emails that I sent to them and their response with the *****ulent forms done by them. The amount is for Discovery medical aid. I don't have subscription with Curemed.. Yesterday I received a letter from Discovery Dated the 23 April 2024, saying they registered my name to credit bureau. Imagine my details are listed at a credit bureau database because of them. Can you assist to get my money back and my details to be removed from credit bureau database.

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Replies (1)
Curemed
Curemed's reply13 Jun 2024, 13:34
Official
We appreciate your feedback and take all concerns seriously. However, we would like to clarify the details regarding your complaint about double charging.  Upon reviewing our records, we found that the initial payment you made last year was for the advice fee, which was clearly stated in the original signed agreement. This advice fee covers the consultation and advisory services we provided. Subsequent payments you mentioned are billed directly by Discovery Healthcare. Our role was solely to facilitate the initial consultation and advice, for which you have already been charged. 
To reiterate:
  • The first payment was for the advice fee, as per the agreement you signed.
  • All other payments are managed and billed by Discovery Healthcare.
  • We do not charge any additional fees beyond the initial advice fee.
We have communicated all relevant information regarding payments in arrears to you through Discovery Healthcare. If there is any confusion, we recommend contacting Discovery Healthcare directly for further clarification.  We are committed to transparent and honest service. Should you have any further questions or require additional information, please contact us directly on ***or via ***.