What happened to Culinary??

I was a loyal customer of Culinary Equipment Company and had high expectations for their service. However, my recent experience has been extremely disappointing. I placed an order for expensive Mauviel products in February of this year, but I have yet to receive them. The company's communication throughout this ordeal has been abysmal, and now I am facing difficulties in obtaining a refund. I feel like my money has been taken without any intention of delivering the products or providing a refund.