RV
Reinier V

1 reviews | Active since Dec 2024

02 Jul 2025, 16:09

Unhappy diaper sizing.

Good Day We hereby would like to advise regarding a pack of diapers we bought last week. As parents, we believe in supporting a brand that we have used for over 21 years now. However this is the first time that we have to complain about the product.

We have a 8 almost 9 month old baby weighing approximately 10 to 11 Kgs now. We shortly saw we were running out of diapers, and my wife went to buy a pack of the 4+ size whixh supports the weight group of 11kg to 17kgs, as per attached picture. However when opening the pack we started noticing how small the size is. Infact the size seems like the size 2 to 3 we have used in the past. When putting the diaper on, we started noticing the size is incorrect as advertised on the acual pack. We noticed clothes are often wet, and the bedding due to nappy being to small. In less than 3 hours we need to change her due to the leaking, but the product advertises dryness up to 12 hours.

It is extremely tight fitting which is not ideal and also uncomfortable.

This is the only diapers we currently have, and we would either like a refund or replacements for the inconvenience. We dont have another diaper size to to do a comparison, but i did take two pictures next to a measuring tape for you to see. Also the diapers inside does not have a number on like other brands.

Please could someone get back to us as

0
Replies (2)
Cuddlers
Cuddlers 's reply02 Jul 2025, 16:50
Official
Hi Reinier,
Many thanks for bringing your concerns to our attention. Our customer careline has already responded to your direct email.
Kind Regards,
Cuddlers 
RV
Reinier V's update02 Jul 2025, 17:02
Reviewer Update
Thank you.
Yes they have responded.
Best