1 reviews | Active since Feb 2025
Went to the Montague Gardens branch on Sat the 12th Sep with the intention of selling our car
Went to the Montague Gardens branch on Sat the 12th Sep with the intention of selling our car. We were assisted by Richard. After he took it for a test drive we smelled a burning smell and the engine light was suddenly on when he returned. He told us the steering rack is loose and the oil and water were mixing. On Monday he let us know he was not interested in the car due to this. This was unexpected, so we had the vehicle towed to a mechanic as a precaution. Firstly, the steering rack is not faulty and secondly there was no mixing of oil and water, it was just condensation in the oil cap. Needless to say overall it was a very disappointing experience and makes one wonder how knowledgeable the staff actually are in assessing a vehicle.
We sincerely apologise for the issues you've experienced and for the frustration this has caused. This is not the level of service we aim to provide. We have escalated your concerns to our senior management team for urgent attention.
Warm Regards,
The Cubbi Team
We sincerely apologise for the issues you've experienced and for the frustration this has caused. This is not the level of service we aim to provide. We have escalated your concerns to our senior management team for urgent attention.
Warm Regards,
The Cubbi Team
