Very disappointing service and unresolved issues after purchasing my vehicle

I recently purchased a 2022 Mazda CX-3 from Cubbi Menlyn and unfortunately my experience has been very disappointing.

1. Incorrect mileage / advertising

The vehicle was advertised with approximately 53,000 km, but when I received the vehicle, the actual odometer reading was approximately 61,200 km.

What concerns me most is that the lower advertised mileage was then carried through onto the sales agreement, invoice and extended service plan documentation, despite the actual mileage being higher.

I was told that this happened because the website mileage was captured instead of the actual vehicle mileage. I have asked the dealership to confirm in writing that this was an administrative error, but they have refused to provide written confirmation.

This is particularly concerning because the extended service plan is specifically limited to 2 years/30,000 km, meaning the starting mileage is directly relevant to when the plan expires. I do have the service book and service invoice showing the correct mileage, but I believe the dealership should take responsibility for correcting its own documentation and confirming the error in writing.

2. Second remote/key not working

The dealership agreed to provide me with a second remote/key, which I appreciated. Unfortunately, the remote I received is not working. I reported this to Mpho and am still waiting for the matter to be resolved.

3. Roadworthy certificate

Another concern is that the vehicle was only taken for its roadworthy test after the temporary permit had already expired. In my view, the vehicle should have been roadworthy and the necessary documentation should have been in place before the vehicle was handed over to me.

I have tried to raise these matters directly with the dealership because I would much rather have them resolved than simply complain publicly. However, the lack of proper follow-up and, particularly, the refusal to put the mileage error in writing has left me very disappointed.

The vehicle itself is in excellent condition and I am happy with the Mazda. My complaint is about the purchasing process, the accuracy of the documentation and the after-sales service.

I expected much better communication and accountability from a professional dealership, particularly when the issues involve contractual documentation and a service plan linked directly to the vehicle's mileage.

I hope Cubbi Menlyn will take this feedback seriously and resolve the outstanding issues.