KC
Karen C
1 reviews | Active since Dec 2009
21 Sept 2026, 11:59
This is a follow up to my review on the 16th of September
This is a follow up to my review on the 16th of September. Cubbi rep**** to my original complaint on the same day advising that it would be escalated to their senior management for urgent attention. I have not heard back again and honestly am not expecting any further feedback. One unhappy client does not make a difference to them. Poor customer service!
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Cubbi's replyOfficial
21 Sept 2026, 14:27Hi Karen,
We sincerely apologise that you’ve had to follow up again after your complaint was escalated. We understand your frustration with the lack of feedback and are urgently following this up with senior management.
Warm Regards,
The Cubbi Team
We sincerely apologise that you’ve had to follow up again after your complaint was escalated. We understand your frustration with the lack of feedback and are urgently following this up with senior management.
Warm Regards,
The Cubbi Team
Cubbi's reply21 Sept 2026, 14:27
Official
Hi Karen,
We sincerely apologise that you’ve had to follow up again after your complaint was escalated. We understand your frustration with the lack of feedback and are urgently following this up with senior management.
Warm Regards,
The Cubbi Team
We sincerely apologise that you’ve had to follow up again after your complaint was escalated. We understand your frustration with the lack of feedback and are urgently following this up with senior management.
Warm Regards,
The Cubbi Team