JZ
Johan Z

1 reviews | Active since Jan 2026

06 Jan 2026, 13:53

Stay away from Cubbi

Avoid Cubbi at all costs. I purchased a car from Cubbi Montague Gardens on 12 November 2025. Almost 8 weeks later I still have not received the registration and ownership documents. The sales reps and management constantly have excuses. Every time I follow up there is a different excuse. Every time they promise to provide the ownership documents and do not, there is a different reason. Finally, on 30 December the sales manager again confirmed that the documents have been sent to me. By 6 January it still was not delivered. When I called to enquire what is going on, the branch manager informed me that it was never sent out as promised on the 30th. The excuse: "I wasn't involved, so I can't be blamed". They promised delivery for tomorrow - I'm curious to see whether they can finally deliver on a promise, or whether it is going to be another delay.

0
Replies (4)
Cubbi
Cubbi's reply06 Jan 2026, 13:56
Official
Good day, Johan.

We sincerely apologise for the issues you've experienced and for the frustration this has caused. This is not the level of service we aim to provide. We have escalated your concerns to our senior management team for urgent attention. 

Warm Regards, 

The Cubbi Team
JZ
Johan Z's update07 Jan 2026, 15:50
Reviewer Update
Its no big surprise, but the package has still not been delivered. At this point I'm starting to think they sold me a ****** car, and can't provide the ownership documents.
Cubbi
Cubbi's reply07 Jan 2026, 16:16
Official
Sorry about that. We have updated the team with your latest feedback.

Cubbi
Cubbi's reply07 Jan 2026, 17:10
Official
Dear Johan,

We sincerely apologise for your experience. Please note that your feedback has been escalated to our management team for further attention. Thank you for bringing this matter to our attention.

– The Cubbi Team