Mr

I bought a fiesta from cubbi cars menlyn on 11 October 2025. I wrote an email on 29 December reporting a major defect and concern about the door lock that does not work, a petrol lid that does not lock. I sent this email to Fiona and Renier Spies. They did not respond in any form. I sent a reminder on 9 January 2026, still no response or acknowledgement. Their conduct simply implies to me that they a simply practicing organisational culture, standards and norms. It means that it is culture at cubbi to ignore customer complaints once they got the money they wanted, and that is obvious that there is no consequence management. I believe that reputation is all what any company needs to survive. Unless these two don't care about cubbi's reputation. I employ the CEO to allocate my concern to a most effective individual to have it resolved.