Cubbi Germiston Manager doesn't value customers

I have been sent from post to pillar for a car spare key. I bought a car as a birthday present to myself in October and 4 months down the line I still don't have a spare key. 1st I was told by the manager that their dealer principal was in hospital and couldn't authorize for my key to be fixed. Then they took in the car but didn't link the key. Then I was asked to get a quotation for they key and they made a short payment to the service provide. The thing that is most annoying is that everytime I have to take time off my work to get the key sorted and they never do it. On top of that, I have to keep calling the manager for feedback (his name is SALVA at the Germiston dealership) who never gets back to me. He clearly doesn't understand the concept of Customer Service. I have wasted my TIME, PETROL and added kilometers on the car going to their dealership but 4 months down still no resolution. He told me my issue was going to be sorted by 30/01/2026 and today it's 11/02/2026 and still no feedback - I GUESS I HAVE TO RUN AFTER HIM AGAIN FOR FEEDBACK/UPDATE.