KM
Khanimamba M

1 reviews | Active since Jul 2019

16 Jun 2025, 18:57

Bad service - Woodmead

My experience with this group has been quite negative. It's been four weeks since trading in a car, and they are still withholding the registration documents from the bank. As a result, we’ve been unable to obtain number plates or a vehicle license disc. To make matters worse, the vehicle's tracker is still registered to the previous owner. Over the past four weeks, I’ve been stopped by traffic authorities three times. One incident at the airport nearly led to my arrest due to an incorrectly filled-out temporary disc, and another almost resulted in the vehicle being towed in Pretoria.

Not to mention, features like smash-and-grab window protection were added to the vehicle without any explanation or consent during the signing of the new finance contract.

Good luck if you planning to buy from them.

0
Replies (2)
Cubbi
Cubbi's reply17 Jun 2025, 09:19
Official
 
Hi, 
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the frustrations you’ve endured following your vehicle trade-in. This is far from the level of service we aim to provide. 

 Please accept our sincere apologies for the stress and inconvenience caused. We are escalating this matter to our senior management team immediately for urgent resolution. 

Regards

The Cubbi Team
KM
Khanimamba M's update25 Jun 2025, 21:15
Reviewer Update
Awaiting your 7 days promise, or is it goanna be like everyone else who is promised 7day resolution?