A let down for a first time car buyer

My car was taken in and kept for weeks with little to no communication. I had to constantly follow up for updates, which affected my work and daily life. The lack of professionalism and basic customer care was frustrating and stressful. The loan car provided was a petrol vehicle, while my own car is more fuel-efficient, which resulted in significantly higher fuel costs over an extended period. To make matters worse, the loan car got stuck and I had to pay out of my own pocket for people to help get me unstuck. None of this was my fault, yet I was left to deal with the consequences. This entire situation cost me time, money, and peace of mind. I expected far better service and accountability from a dealership. I would not recommend this branch to anyone who values clear communication, reliability, and professional service.