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Nosipho N
1 reviews | Active since Aug 2023
08 Aug 2023, 10:22
Very frustrated!
I studies at CTU training solutions from 2019 until last year 2019 I did IT Technical Support1 up until today I haven’t received my hard copy certificate after sending them emails. This has affected me in terms of applying for employment.
2. I did MCSE at the end of the year they didn’t send me my transcript, I had to go to the campus time and time again only to be told that I’ve failed my 2nd semester module and that I need to repeat the course. We decided to escalate the issue and only then they decided to release the correct marks and that was in June 2023. Now I’m waiting for my certificate they haven’t sent it. And this is affecting when having to apply for jobs!!!!!!!
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Replies (2)
CTU Training Solutions Pty Ltd's replyOfficial
08 Aug 2023, 10:46Good day, Nosipho.
Thank you for bringing your concerns to our attention. We want you to know that we take your feedback seriously and sincerely apologies for any inconvenience or frustration you may have experienced.
As a company, we place a high value on providing excellent customer service, and we are sorry to hear that this has not been your experience.
To better address your concerns, we must verify that you are a CTU student. Please send an e-mail to *** that includes your student number and campus.
Kind regards,
The CTU Customer Service Team
Thank you for bringing your concerns to our attention. We want you to know that we take your feedback seriously and sincerely apologies for any inconvenience or frustration you may have experienced.
As a company, we place a high value on providing excellent customer service, and we are sorry to hear that this has not been your experience.
To better address your concerns, we must verify that you are a CTU student. Please send an e-mail to *** that includes your student number and campus.
Kind regards,
The CTU Customer Service Team
CTU Training Solutions Pty Ltd's reply08 Aug 2023, 10:46
Official
Good day, Nosipho.
Thank you for bringing your concerns to our attention. We want you to know that we take your feedback seriously and sincerely apologies for any inconvenience or frustration you may have experienced.
As a company, we place a high value on providing excellent customer service, and we are sorry to hear that this has not been your experience.
To better address your concerns, we must verify that you are a CTU student. Please send an e-mail to *** that includes your student number and campus.
Kind regards,
The CTU Customer Service Team
Thank you for bringing your concerns to our attention. We want you to know that we take your feedback seriously and sincerely apologies for any inconvenience or frustration you may have experienced.
As a company, we place a high value on providing excellent customer service, and we are sorry to hear that this has not been your experience.
To better address your concerns, we must verify that you are a CTU student. Please send an e-mail to *** that includes your student number and campus.
Kind regards,
The CTU Customer Service Team
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Nosipho N's updateReviewer Update
08 Aug 2023, 10:50The email address that you wrote that I must send my student number and campus I was attending at is not showing on my side it’s only showing this “****”
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Nosipho N's update08 Aug 2023, 10:50
Reviewer Update
The email address that you wrote that I must send my student number and campus I was attending at is not showing on my side it’s only showing this “****”