Totally disgusted

I joined CTU in 2021 doing a Software Development course part time. The first year was done over 18 months which ended in Jun 22. It's now Mar 23 and I still don't have my certification for first year. The second year started in Jul 22 and we were told that this will be done over a period of 12 months. Now I concerns regarding the facilitator because he has no way of teaching. I have not learned one thing sine the second year started and nobody is addressing my issue. Nevertheless, we went on holiday in Dec 22 and came back Feb 23. Nobody reached out to me from CTU to let me know when classes will commence, another student had to inform me that classes started on 28 Feb 23. So I tried to join class as this is done via teams. Just to find out that my account had been deactivated. What the actual heck??? Please note that I have paid for my second year in full in Oct 22. I have emailed my campus manager and told her that I am locked out. Someone from IT sends me new logins which is also deactivated. I have now missed 3 weeks of classes that I have paid for. I was promised call backs which never happened. I have asked CTU for my money back on 3 separate occasions and they blatantly ignore me. If you are considering joining this institution please note that this is what you will be dealing with. I am at my wits end at this point. A single mother trying to make a better life for myself and my child and institutions like this want to tear you down. Please note that their fees are on par with UNISA and the likes. They are NOT cheap.