Requesting information on re-submission and blatant disrespect and uncouth service from staff

This must have been the most rude and abrupt conversation I had with a service consultant in a very long time. Adelene Solomons has no work etiquette at all. Being disrespect is a complete NO in my books. no matter the circumstances, whether you sweep the floor or are in financial role. I have been requesting for feedback on my emails as I had no response and the matter in which she addressed me is unbecoming and to say the least unprofessional. What do I want her to do? And still has the audacity to want to go into an argument instead of assisting me. I have never in y 40 years in the service industry had such a bad experience with a service provider , ever! 1 star is not even worth it