CH
Charne H

1 reviews | Active since Mar 2023

13 Mar 2023, 19:47

NOT RECEIVING RESULTS - Will not recommend CTU!

Highly disappointed. Wished that I never registered at CTU. I was rewarded as the top student in BCom Management in 2020. I even was part of the junior SRC team and later on, I also assisted with junior admin work at CTU Pretoria. Communication with the staff was from the beginning a massive obstacle as you waited months for a reply and after the wait, your problem is still not resolved. Besides the bad communication, there was a long wait to receive marks and certificated. I convenience myself that the above wasn't so bad and that I should just stay positive and complete my Diploma at CTU, but then they informed me that they didn't receive my Sales Management N6 exam results. I wasn't able to graduate in 2022. I followed up email after email and even went to the campus multiple times and they just kept saying that they are awaiting the results from the Department. I even offered to contact the department myself. The Program manager suggested that I rewrite my exam (which is unfair as I am positive that I passed) and I was so negative that I agreed to rewrite. It is now 2023 and they still didn't even register me to rewrite or received my marks. How is it possible that marks can get lost? And if marks are lost shouldn't there be an overall mark grained as this was not the student's fault? I am not the only one the whole group of 2020 complained about marks being lost - and nothing was done to resolve this complaint. I even sent an email to Juanie Newby and cc'd all the students with the campus principal and still, I haven't received my Sales Management N6 results. I AM STILL WAITING TO HEAR FROM CTU AS I ONLY WANT MY SALES MANAGEMENT N6 RESULTS. Sad to think I worked hard and invested in my education with my own money in a diploma that I wasn't able to complete because of an institute that does not care about its students! I will NEVER recommend CTU Training Solutions - DISAPPOINTMENT.

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Replies (2)
CH
Charne H's update15 Mar 2023, 14:29
Reviewer Update
Hi All

Please see below proof that I had a affidavit for and the email that was send to the Campus.

After meeting with the facility head I had no option, because my mark was lost. I did not want to rewrite and Joshua said I can wait to receive my mark or rewrite (but he can not confirm if my mark will be released).

I was notified on yesterday that I am registered to rewrite and I am more than happy to share the emails.

Just proof too all that I am going to rewrite my Sales Management N6 exam not because I failed, but because my mark was lost! So if you are a student at CTU and your marks are lost please nite that you will have to rewrite because of the institutions negligence.

Please do not make me the problem on this platform as you clearly know that this was an internal problem! image.jpeg 115.79 KBimage.jpeg 148.42 KB
CTU Training Solutions Pty Ltd
CTU Training Solutions Pty Ltd's reply16 Mar 2023, 22:24
Official
Dear Chane Hugo, Thank you for bringing your concerns to our attention. We understand the frustration that you have faced in the past with regards to the Sales Management N6 module. We appreciate the opportunity to address these concerns and provide you with an update on the current status. As per our discussions, we registered you for the May/June 2022 examination to complete the remaining module. However, despite our efforts to reach out to you, you did not appear for the exam without any reason. Later, we registered you for the November DHET Examination at the Pretoria Campus, but you requested to write the exam at the Cape Town Campus, which is not possible as per DHET's regulations. As a result, we have now transferred your registration to the Cape Town Campus and have registered you for the upcoming May/June 2023 examination. We apologize for any inconvenience that you may have experienced during this process. We remain committed to your success and will continue to provide you with the necessary support as well as extra classes with the HOP if needed. Please let us know if you have any further concerns or questions. We appreciate your patience and look forward to your success in completing the Sales Management N6 module. Sincerely,
The CTU Customer Service Team