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Nicola A
1 reviews | Active since Jul 2013
08 Jun 2023, 12:53
Horrible Institution - SORT MY ISSUE OUT!!!
I wouldn’t recommend this institution to anybody. They literally take MONTHS to attend to an issue and make it very clear that they will deal with your query on little to none priority. Now that I want them to re-issue my diploma ( as I lost myne) , they are full of excuses , dont have any records of previous learners etc.
Beyond pathetic. And I see this is a common review - I am not the only victim of their false advertising!
I am tired of sending them emails and will resort to Legal.
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CTU Training Solutions Pty Ltd's replyOfficial
08 Jun 2023, 14:30Good day Nicola
Thank you for bringing your concerns to our attention. We want you to know that we take your feedback seriously and sincerely apologies for any inconvenience or frustration you may have experienced.
As a company, we place a high value on providing excellent customer service, and we are sorry to hear that this has not been your experience.
To better address your concerns, we must verify that you are a CTU student. Please send an e-mail to *** that includes your student number and campus.
Kind regards,
The CTU Customer Service Team
Thank you for bringing your concerns to our attention. We want you to know that we take your feedback seriously and sincerely apologies for any inconvenience or frustration you may have experienced.
As a company, we place a high value on providing excellent customer service, and we are sorry to hear that this has not been your experience.
To better address your concerns, we must verify that you are a CTU student. Please send an e-mail to *** that includes your student number and campus.
Kind regards,
The CTU Customer Service Team
CTU Training Solutions Pty Ltd's reply08 Jun 2023, 14:30
Official
Good day Nicola
Thank you for bringing your concerns to our attention. We want you to know that we take your feedback seriously and sincerely apologies for any inconvenience or frustration you may have experienced.
As a company, we place a high value on providing excellent customer service, and we are sorry to hear that this has not been your experience.
To better address your concerns, we must verify that you are a CTU student. Please send an e-mail to *** that includes your student number and campus.
Kind regards,
The CTU Customer Service Team
Thank you for bringing your concerns to our attention. We want you to know that we take your feedback seriously and sincerely apologies for any inconvenience or frustration you may have experienced.
As a company, we place a high value on providing excellent customer service, and we are sorry to hear that this has not been your experience.
To better address your concerns, we must verify that you are a CTU student. Please send an e-mail to *** that includes your student number and campus.
Kind regards,
The CTU Customer Service Team